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Enterprise AI Assistants are increasingly deployed in domains where accuracy is paramount, making each erroneous output a potentially significant incident. This paper presents a comprehensive framework for monitoring, benchmarking, and continuously improving such complex, multi-component systems under active development by multiple teams. Our approach encompasses three key elements: (1) a hierarchical ``severity'' framework for incident detection that identifies and categorizes errors while attributing component-specific error rates, facilitating targeted improvements; (2) a scalable and principled methodology for benchmark construction, evaluation, and deployment, designed to accommodate multiple development teams, mitigate overfitting risks, and assess the downstream impact of system modifications; and (3) a continual improvement strategy leveraging multidimensional evaluation, enabling the identification and implementation of diverse enhancement opportunities. By adopting this holistic framework, organizations can systematically enhance the reliability and performance of their AI Assistants, ensuring their efficacy in critical enterprise environments. We conclude by discussing how this multifaceted evaluation approach opens avenues for various classes of enhancements, paving the way for more robust and trustworthy AI systems. 

Network representation learning (NRL) is crucial in the area of graph learning. Recently, graph autoencoders and its variants have gained much attention and popularity among various types of node embedding approaches. Most existing graph autoencoder-based methods aim to minimize the reconstruction errors of the input network while not explicitly considering the semantic relatedness between nodes. In this paper, we propose a novel network embedding method which models the consistency across different views of networks. More specifically, we create a second view from the input network which captures the relation between nodes based on node content and enforce the latent representations from the two views to be consistent by incorporating a multiview adversarial regularization module. The experimental studies on benchmark datasets prove the effectiveness of this method, and demonstrate that our method compares favorably with the state-of-the-art algorithms on challenging tasks such as link prediction and node clustering. We also evaluate our method on a real-world application, i.e., 30-day unplanned ICU readmission prediction, and achieve promising results compared with several baseline methods. 

Unplanned intensive care units (ICU) readmissions and in-hospital mortality of patients are two important metrics for evaluating the quality of hospital care. Identifying patients with higher risk of readmission to ICU or of mortality can not only protect those patients from potential dangers, but also reduce the high costs of healthcare. In this work, we propose a new method to incorporate information from the Electronic Health Records (EHRs) of patients and utilize hyperbolic embeddings of a medical ontology (i.e., ICD-9) in the prediction model. The results prove the effectiveness of our method and show that hyperbolic embeddings of ontological concepts give promising performance.